How To Use Video Advice...
LAUNCH VIDEO ADVICE
To start, press the 'Launch Video Advice' button at the top of this page. This will open our Video Advice service in a new window.
ALLOW CAMERA AND MICROPHONE
So that our Advisors can see and hear you, you need to give your device permission to access the camera and microphone. A pop up window will appear. Select allow to grant permission.
CONNECT WITH AN ADVISOR
After this press the start button and wait to be connected, depending on availability it could take a couple of minutes to connect. Please note that all calls are recorded for training and quality purposes.
If there’s a Video Advisor available you can start your appointment straightaway or alternatively you can book a future appointment by calling us on 0800 138 3422. Appointments are available weekdays between 9am-4pm.
Free, expert advice you can trust
We regularly ask those that have received our advice to rate us publicly on Trustpilot, one of the world's biggest review websites, and we're delighted to be rated as great!