Every year, thousands of people in the South West are paid too much benefit – either because their circumstances have changed, or due to a simple mistake at the benefit office. But repaying this money can be far from easy. That’s why we offer quality, face-to-face advice to help people straighten out their situation – and manage to make their repayments.
Read Gwen and Vincent's story to see how we helped them.
Debt Free South West provides free, independent and expert support on all kinds of money worries, including benefit overpayment difficulties.
Our trained and accredited advisors can help you understand why you’ve been overpaid benefit and dispute any unsubstantiated claims. We can liaise between you, your local Council, DWP and HMRC to agree a plan for repayments where necessary. And we can work with you to reduce household spending and other outgoings – and give you financial security in the future.
Get in touch with our team today by calling 0800 138 3440 or filling in our short assessment form.
What to expect
- We’ll use the information you’ve given us to establish the nature and urgency of your debt
- We’ll continue to advise you and give you a detailed analysis of the help available to you. We can do this by booking you in for a face-to-face appointment at your nearest centre, or a telephone or video call advice session or continue to advise you by message. You choose how we can help you.
- We’ll explore your situation and get all of the information to be able to provide you with advice. We will then discuss your options and talk you through the pros and cons of each.
- We’ll establish the best possible solution and help you resolve your debt – whether that’s by means of advocacy, representation, or by helping you rite letters and supporting you throughout the process. If you need advice from outside of our services then we can refer you for further support too!