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Webchat Launch

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Drew Huskisson

From 10am on Monday 22 February, we are delighted to launch our webchat service at

We are delighted to launch the first part of our multi-channel access to debt advice.  From 10am on Monday 22 February, we are offering webchat on our website, where you will be able to get live advice from an adviser about your debt and money queries.

Advice will be provided live and this is a great opportunity to access advice immediately.

This is the first part of our new ways to access advice through our innovative link up with technology solutions partner, Ciptex.

In the coming days, we will be able to offer advice by Video, SMS Text Message and WhatsApp in addition to a better Telephone advice service.  We will be continuing to offer face-to-face advice when safe to do so as well as these new, convenient ways to access the advice you need from our partners at Debt Free South West.

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Covid-19 has magnified the need for a fresh look at how we deliver debt advice and the launch of webchat service is our first step in offering a truly rounded service.

Drew Huskisson - Debt Free South West Project Manager